The HYGGEE Soft Reset Green Cleansing Balm is the product most people start their HYGGEE routine with, and it is also the one that gets the most questions: what is a sherbet balm, do you still need a second cleanser, and who does it actually suit. Here is a straight answer from the Canadian stockist.
Written by Make You Happy, the Canadian stockist of HYGGEE. Product details below come from the official product information for the Canadian market.

What it is
A first-cleanse balm in a sherbet texture. It melts on contact with warm skin and dissolves makeup, sunscreen and sebum, then rinses away. According to the official product information it is vegan-certified and EU CPNP registered, and it is built around three things:
- Green superfood extract — hydrating clean cleanse
- Tea tree extract — calms while it cleanses
- Jojoba and drimsylia oils — melt impurities and leave radiance

Who it is for
- Daily makeup or sunscreen wearers. Water-based cleansers alone do not fully remove oil-based products.
- People who dislike heavy oil cleansers. A sherbet balm turns liquid on contact instead of feeling greasy.
- Anyone doing a double cleanse. This is the first step; a gel or foam cleanser is the second.

How to use it
- Apply to dry skin with dry hands. Water first will stop it working properly.
- Massage for about thirty seconds, focusing on eye and nose areas.
- Add a little water to emulsify until it turns milky.
- Rinse with lukewarm water.
- Follow with a water-based cleanser such as the pH Hyaluron Gel Cleanser on heavy makeup days.

Where it fits in the HYGGEE routine
Balm first, then a water-based cleanser, then the All-In-One Essence, and the All-In-One Cream if your skin wants more. If you are deciding between the essence and the serum, see our comparison guide.
Browse everything on the HYGGEE collection page.

Frequently asked questions
What is the HYGGEE Soft Reset Green Cleansing Balm used for?
It is a first-cleanse balm. You massage it onto dry skin to dissolve makeup, sunscreen and sebum, then rinse or follow with a water-based cleanser. It is the oil-based half of a double cleanse.
Who is the cleansing balm best for?
Anyone who wears makeup or sunscreen daily, and anyone who finds oil cleansers heavy. The sherbet texture melts on contact rather than sitting as a thick oil.
Is the HYGGEE cleansing balm vegan?
The Soft Reset Green Cleansing Balm is vegan-certified according to the official product information for the Canadian market.
How do I use a cleansing balm properly?
Apply to dry skin with dry hands, massage for about thirty seconds, add a little water to emulsify, then rinse. Follow with a gentle gel or foam cleanser if you wore heavy makeup.
Do I still need a second cleanser?
For makeup or sunscreen days, yes. A balm removes oil-based residue and a water-based cleanser removes the rest. On bare-skin days the balm alone is usually enough.
Where can I buy the HYGGEE cleansing balm in Canada?
Make You Happy (makeyouhappy.ca) stocks it in Canada at CAD $23.99, shipped Canada-wide from British Columbia.